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Updated on February 1, 2024

K4Ops Release

We're Live 🎉

Hello friend,

We’re excited to share with you the general availability release of K4Ops, the most advanced smart home enterprise management application for senior living. You will now be able to gain a deeper understanding of community smart home health than ever before, thanks to 24/7 real-time views of your community Wi-Fi, device health, and much more!

What's New? K4Ops Highlights:

  • Real-time, 24/7 access to the health of your K4Community Smart Home devices
  • Community Wi-Fi health reporting on a room-by-room basis
  • Minimize time to resolve issues by having full control of device maintenance
  • Ability to test and fix devices right from the app
  • Maintains a history of device status for full understanding of device performance over time
  • Supports iOS, Android and Web

Last week, our Client Success team hosted a webinar to share everything you need to know about K4Ops. If you missed the webinar, no worries. Simply reply to this email and our team will ensure you receive a copy of the recording for your reference. We encourage you to invite your maintenance team to review the recording, as well as anyone in your community responsible for maintaining the uptime of K4Community Smart Home.

Webinar Highlights:

  • What is K4Ops?
  • How will my current smart home management process change?
  • Overview of K4Ops features and device reporting enhancements
  • How do I and my team gain access to K4Ops?
  • Where can I learn more about how to use the tool?

Once you have watched the webinar, be sure to reference the learning materials, guides, FAQ’s, and more in the K4Connect Support Center.

To gain access to K4Ops, click the button below to fill out the access request form if you haven’t already done so. Once submitted, you can visit this link to learn more about how to download the mobile app, or to access the web app on a desktop. 

Access Request Form

Daily Device Alert Report

As a reminder, with the introduction of K4Ops, we have discontinued the distribution of the Daily Device Alert Report (DDAR) as of today, February 15th. K4Ops provides all of the same reporting formerly shared via the DDAR, with additional features and capabilities that keep staff constantly aware and residents comfortable and safe. If you need assistance or more information on how to manage this process, please contact your Customer Success Manager. If you are unsure of your Customer Success Manager contact, please email K4Connect Support at Support@K4Connect.com who can assist in getting you connected to the right person.

We hope you are as excited as we are, and we look forward to the increased value, efficiency, and data that K4Ops will bring to your community.

 

In service,

Sarah Taylor

Product Marketing Manager, K4Connect

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