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Brightly The Worxhub Integration: Requirements and Implementation Guide

Integrating WorxHub with your K4Community system streamlines maintenance request processes, enhances communication between residents and staff, and ensures real-time visibility into work order status. This article outlines the key benefits, integration requirements, and implementation steps for successfully enabling the integration.

Key Benefits

  • Centralized Resident Access: Residents can submit work order requests and stay updated with their work order status within the K4Community Plus app, simplifying the request process.

  • Real-Time Updates: Status changes in WorxHub, such as “In Progress,” “On Hold,” “Cancelled,” “Rejected,” or “Completed” automatically notify residents via status cards in the What's New feed of their app.

  • Transparent Communication: Any completion notes added in WorxHub are visible to the resident, enhancing communication and satisfaction.

  • Seamless Workflow for Staff: Maintenance teams continue using their established processes within WorxHub, without needing to adopt a new system.

Requirements

  • An Active WorxHub Account: Your account must be configured for integrations. We can help you determine that.

  • WorxHub Site Name: Required for proper connection.

  • Enablement Date: A mutually agreed-upon date to activate the integration.

Implementation

  1. System Setup:

    • K4Connect configures your integration.

    • A new “Requests” section and “Work Order Request Form” card are added to your K4Community Plus app instance.

  2. Resident Submission:

    • Once live, residents submit maintenance requests using the new form within the K4Community Plus app.

  3. Request Routing:

    • Submitted work orders are sent directly to your WorxHub system for processing by your maintenance team.

  4. Status Tracking:

    • Status updates (e.g., In Progress, On Hold) in WorxHub are pushed to residents via the app.

    • Completion notes entered by staff in WorxHub are displayed in the app’s status card view

If you have any questions during onboarding or wish to schedule your enablement, contact the integration team at integrations@k4connect.com.