Overview
TheWorxHub by Dude Solutions is a work order management tool utilized by community teams. TheWorxHub paired with K4Community allows resident users to submit maintenance requests with K4Community Plus.
Key Benefits
- Integrate two tools that your community uses regularly
- Create a single location for residents to digitally interact with your community, reducing resident confusion
- Optimize communication between staff and residents surrounding requests
- K4Community Team Hub
- K4Community Plus
- An active TheWorxHub instance from Dude Solutions
For more information and to enable TheWorxHub, please contact your Customer Success Manager.
Staff Experience
The WorxHub dashboard will remain as the single source of information. This means that K4Community acts as a pass-through of information and community staff cannot manage WorxHub information through K4Community. All changes to work orders are made through the WorxHub dashboard.
In order for residents to see the update, staff must check the Visible to Requestor box
Resident Experience
Residents are able to easily submit work orders in K4Community Plus from the Requests section of the app.
All community work order forms can be found in the Requests section of K4Community Plus. After the resident user fills out and submits the form, they will receive an email confirmation — this email confirmation will be sent instantly.
Note: if the resident user does not have an email address in K4Community, they will not receive an email confirmation.
Within the next 3 hours, the work order will appear in your TheWorxHub dashboard.
Receiving Updates to a Work Order
When the status of the work order is changed in TheWorxHub, a card will appear in the What's New and Requests sections of K4Community Plus informing the resident that a change has been made to their work order. This is not sent as a push notification.