Direct Supply Tels Integration: Requirements and Implementation Guide

Integrating DirectSupply TELS with K4Connect’s K4Community platform offers a seamless way for residents to submit and track maintenance work orders directly from their mobile devices. This integration streamlines facility operations while improving the resident experience.

Key Benefits

• Centralized Resident Access: Residents can submit work order requests and stay updated with their work order status within the K4Community Plus app, simplifying the request process.

• Real-Time Updates: Status changes in Tels, such as “In Progress” or “Completed” automatically notify residents via status cards in the What's New feed of their app.

• Transparent Communication: Any completion notes added in Tels are visible to the resident, enhancing communication and satisfaction.

• Seamless Workflow for Staff: Maintenance teams continue using their established processes within Tels, without needing to adopt a new system.

Requirements

• An active TELS account: Your account must be configured for integrations. We can help you determine that.

• TELS Building or Facility ID: Required for proper connection.

• Enablement date: A mutually agreed-upon date to activate the integration

Implementation

1. System Setup:

   • K4Connect configures your integration.

   • A new “Requests” section and “Work Order Request Form” card are added to your K4Community Plus app instance.

2. Resident Submission:

   • Once live, residents submit maintenance requests using the new form within the K4Community Plus app.

3. Request Routing:

   • Submitted work orders are sent directly to your Tels system for processing by your maintenance team.

4. Status Tracking:

   • Status updates (e.g., In Progress, On Hold) in Tels are pushed to residents via the app.

   • Completion notes entered by staff in Tels are displayed in the app’s status card view

For questions or to schedule your integration, contact the K4Connect Integrations Team at: integrations@k4connect.com