FullCount

Overview

FullCount paired with K4Community allows resident users to access their FullCount dining balance in K4Community Plus. After FullCount is enabled for your K4Community system, a resident’s dining balance will dynamically appear in K4Community Plus. In the Dining section of the resident app, a card will be visible and this card will share the resident’s up-to-date dining balance in FullCount.

The FullCount integration requires minimal management after the initial implementation in which community teams will need to “map” or “relate” a resident record in K4Community to a resident record in FullCount. This is done in Team Hub.

To learn more about how to manage your FullCount Point of Sale integration with K4Community, continue reading below.

Key Benefits

Integrate two tools that your community uses regularly
Create a single location for residents to digitally interact with your community, reducing resident confusion

Requirements

K4Community Team Hub
K4Community Plus
An active FullCount instance

Implementation

To enable FullCount, you will need to provide K4Connect with your community’s FullCount ID. Your Customer Success Manager will then support you in mapping resident records in K4Community to resident records in FullCount. This can be done in bulk by K4Connect or manually in Team Hub by the community team.

For more information and to enable FullCount, please contact your Customer Success Manager.

With the new FullCount POS integration, it's no longer necessary to manually enter a resident's FullCount Customer ID into K4Connect TeamHub to match residents and pass through their point of sale account balance.

Simply assure the email address in is entered inFullCount and the integration will

Populate new residents' balances in TeamHub & K4App based on the email address
Match existing residents to their POS balance based on matching email address

To update or add an email to a customer in FullCount, go to the following section of the Back Office:

Back Office > Admin Center > Customers > Customer Information > Details of the customer > Email Address.

This integration updates balances 3 times daily, so residents should always be able to check their new balance same day