Smart Home Scenes Not Working

Smart Home scenes are all driven by the K4 Smart Home Controller which is located in the resident's home.

If you notice that previously-created scenes aren’t working as expected, make sure you:

• Reboot the K4 Controller by unplugging it for 30 seconds. This reboots the smart home system network and solves most minor smart home related issues.
• Check the device you're trying to control to make sure it works manually. It could be that the device itself is malfunctioning. For instance, if a light is not turning on with motion as expected, it could be the bulb, the fixture, or the wiring of the light switch itself.

If the issue persists after a reboot, contact K4Connect Support and we’ll be happy to investigate the issue for you.  

Need help? Our friendly Support Team is here to assist you.

💬 Chat

Click the Chat icon in the bottom-right corner of your screen to start a conversation with a support representative.

📱 Phone & SMS*

Call or text us at (855) 876-9673.

📩 Email

Send us an email at support@k4connect.com, and we'll get back to you as soon as possible.

If you're unsure which contact method to use, chat is usually the fastest way to get assistance.

*K4Connect provides customer-initiated text message support. By texting K4Connect Support, you consent to receive text messages from K4Connect related to your support request, including responses and follow-up messages. Opting in is not a condition for purchase or service.

K4Connect does not send unsolicited or promotional text messages. Message frequency varies based on your support needs. Message and data rates may apply. Reply STOP at any time to opt out of support text messages.