Email Not Recognized When Logging In

If you're trying to login to the K4Community Plus app and your email is not recognized, make sure you're using the email address the community added to your K4 profile. If there's a question about what email was used, you can reach out to your local staff or K4Connect Support to find out. 

If for any reason you cannot log in with an email, you can get a one-time 6-digit activation code from either someone on staff at your community or from K4Connect Support (preferred). 

To get a one-time activation code from K4Connect Support:

• Call or email Support to request a code
  • We'll need to know your name, community name, and address to confirm your identity
  • We'll generate the code for you and you can use it to login to the app
• To enter the code, click on Have a code on the login page and enter the code in the 6-digit Code field on the next page
• Click Get Started
• You'll be logged into the app. 

To get a one-time activation code from community staff:

• Reach out to someone on staff in your community. 
• If they have access to the K4Community Team Hub, they'll be able to generate the code for you. 
• To enter the code, click on Have a code on the login page and enter the code in the 6-digit Code field on the next page
• Click Get Started
• You'll be logged into the app. 

Need help? Our friendly Support Team is here to assist you.

💬 Chat

Click the Chat icon in the bottom-right corner of your screen to start a conversation with a support representative.

📱 Phone & SMS*

Call or text us at (855) 876-9673.

📩 Email

Send us an email at support@k4connect.com, and we'll get back to you as soon as possible.

If you're unsure which contact method to use, chat is usually the fastest way to get assistance.

*K4Connect provides customer-initiated text message support. By texting K4Connect Support, you consent to receive text messages from K4Connect related to your support request, including responses and follow-up messages. Opting in is not a condition for purchase or service.

K4Connect does not send unsolicited or promotional text messages. Message frequency varies based on your support needs. Message and data rates may apply. Reply STOP at any time to opt out of support text messages.