Submit a Work Order with K4Community Plus – K4Connect Support Center

This article explains how to submit a work order in the K4Community Plus app using either the web app or the mobile app. It also outlines what to expect after submission, including status updates in the work order card and the What's New feed.

Web - Open the work order form

From the left-hand navigation menu, select Requests.
Click Fill out on the Work Order Form card

Mobile - Open the work order form

On the mobile app, tap More > Requests
Then tap on New Work Order
Click Fill out on the Work Order Form card

Complete and submit the work order form

Choose the appropriate category for the request
Enter a short description of the issue in the Description field
In the Details field, provide any further details that will help the maintenance team understand the problem.
Your location, name, and phone number should automatically populate. If not, you can fill them in manually
Using the Permission to enter checkbox, indicate whether the maintenance team has permission to enter if you are not home.
Click Submit to send the work order.

Viewing the confirmation and status updates after submission

After submission, you can verify that a new open work order card appears in the Requests section
This card will also appear in the What's New feed
As status of your work order changes, the status will be reflected in your app and a new card will be added to your What's New feed with the update.

Cautionary Notes

Checking Permission to enter allows the maintenance team to enter your home while you're not present.
Status updates may not appear instantly; allow time for the maintenance team to update the request in their system.

Tips for Efficiency

Be sure to provide as much information as you think will be helpful for the maintenance team to address the problem.
Check the What's New feed after submission to quickly confirm the request was received.