With your K4Community Alexa device (Echo Dot or Echo Show), you can make calls to other residents on their K4Community Alexa devices as long has they haven’t opted out of the Directory. Residents in the Directory who have K4Community Alexa devices can be identified by the Alexa Echo logo (a small, blue circle) on their profile. If you’re not sure whether the resident has an Alexa, you can ask her to call and, if they don’t, she’ll say “I can’t find that name in your contacts.
To call another resident, simply say one of the following,
- Alexa, call [resident first and last name]. So, in the example above, you would say “Alexa, call Sarah Adams.”
- Alexa, call [resident first name].
- Alexa, call Mr./Ms. [resident last name].
For the last two options, Alexa will provide a list of names that match your request and have you confirm which one you want to call.
For Echo Dot devices, the call will be established with audio only.
For Echo Show devices, the call will be established as a video call, but only if both parties have Echo Shows.
FAQs
|
Q: Is there voicemail? A: No. Alexa calling does not offer voicemail |
|
Q: What is the experience for a resident who is receiving a call? A: The Alexa device will chime and announce “[Resident name] is calling.” |
|
Q: Can a resident decline a call that is actively ringing? A: Yes, just say “Alexa, stop.” or “Alexa, decline the call.” |
|
Q: What is the experience if the resident doesn’t answer the call? A: Alexa will respond with “The contact is not available” |
|
Q: Is there a busy signal if the resident is already on another call? A: No. The response will be the same as if they didn’t answer the call. “The contact is not available.” |
|
Q: Is there a way to temporarily put the Alexa device in Do Not Disturb? A: No. However, residents can opt out of Alexa calling with a request to K4Connect Support. |
|
Q: How do I answer a call? A: Say, “Accept the call.” or “Answer the call”. On Echo Show devices, you can tap the green Accept icon |
|
Q: Is there any difference if an Echo Dot calls an Echo Show or vice versa? A: No. The calling/audio experience is the same either way. |
|
Q: What will happen if I ask to call a resident who has the same name as another resident? A: Alexa will differentiate the residents by reading their names with their room numbers and ask you to confirm which resident you’d like to call. |
|
Q: Can the residents still call other residents using the room number? A: No. Voice calls can only be made by asking for the resident by name. |