How to manage Resident Check-in alerts

To manage Resident Check-in (RCI) alerts in Team Hub, click on Residents > Resident Check-in. The banner at the top will summarize how many alerts there are. Below the banner are the serach and filter options. Use search to find a specific resident or address.

Use the filter option to filter results by:

• Alerts not active - Residents who have opted out of RCI
• Alerts only - Residents who have open alerts
• Away - Residents who are currently marked as away
• No Alerts - Residents who do not have open alerts
• No system - Residents who do not have a smart home system associated with their profile
• System Issues only - Residents with System Issue alerts

Below search and filter is a list of all residents in your K4Community directory with their current RCI alert status. 

Clicking on a resident will pull up details in the right-hand panel. These details are:

• Resident info: Resident name, address, phone, and email
• Open alert summary: A list of open alerts for the resident.
• Add away dates: Click this button to add away dates for the resident.
• Current and future away dates: A list of away dates for the resident that are currently active or upcoming. 
• Check-in History: A look-back at the resident's checkin status for the last 7 days.

 

 

 

 

The two types of alerts you'll see are:

🔴 No Activity Detected Alert  - This alert appears in red and is generated when there is sufficient data received from the resident’s controller to determine whether there is activity detected in the resident’s home yet no activity has been detected.

⚠️ System Issue Alert  - This alert appears in yellow and is generated if the check-in rules engine determines that there is not enough data received from the controller to tell whether the resident is active in their home.

Actions to resolve the alerts are the same. Select the resident with an alert and take whatever action is necessary to confirm the resident's wellbeing. Once you've confirmed, select the appropriate option and make notes in the Notes field, if needed. If you're just updating the alert to say something other than it's resolved, like Can Not Reach Resident, click Save. This will save your notes and leave the alert open for resolution later. If the action you're documenting does resolve the alert, click Save and Resolve. 

 

Adding Away Dates for Resident Check-in (RCI)

In some cases, you'll want to pause RCI alerts for residents who are going to be away from home for an extended period of time. To avoid unnecessary alerts, you can click the Add away dates button to schedule pauses in the resident's RCI alerts. 

 

To add away dates: 

1. Click the Add away dates button
2. Enter the dates that the resident will be away from home
3. Select the reason: Vacation, Transferred, With family, Other
4. Add notes, if needed. Any notes added here will be applied to each RCI status update in RCI history. If no notes are added, the RCI history will simply show "Resident was away"