Getting Started with K4Community
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      1. K4Connect Support Center
      2. K4Community
      3. Getting Started with K4Community

      Network Requirements

      Network Credentials

      SSID: K4Community

      Password: Contact K4Connect at 1 (855) 876-9673

      Security: WPA2 Personal PSK

      General Bandwidth Requirements

      • Minimum of 2 Mbps down / 1 Mbps up per residence
      • 2-3 Wi-Fi connected devices per residence

      General Wi-Fi Signal Requirements

      • Minimum signal strength of -65 dbm
      • Minimum signal-to-noise ration of 25 dbm
      *Must be measured at the location of the K4Connect devices

      General Network Specifications

      Allow inter-network communication:

      • Across all access points (i.e. disable AP/client isolation)
      • All inter-network TCP and UDP ports should remain open (i.e.LANfirewall)

      Bonjour and mDNS should be enabled

      • mDNS discovery strings: _k4-message._tcp, _k4-setup._tcp, _k4-www._tcp services
      • Disable “Register client hostname from DHCP requests in USG DNS forwarder” on UniFi systems

      Unrestricted internet access for outbound requests

      DHCP IP Address Range: 10.x.x.x or 192.168.x.x or (172.16.x.x through 173.31.x.x)

      DHCP Subnet: /20 (4,094 IP addresses) or more

      No DNS TTL override or custom DNS caching

      No WMM or other Quality of Service restrictions (i.e. no device priority management)

      IPv6 enabled (optional, but helpful with remote support)

      K4Community Plus App, Team Hub, Media Players (Signage and Insertion Channel) and Alexa

      Do not enable domain or port based firewalls for outbound connections.

      For communities with Insertion Channel, bandwidth should be: Minimum of 5 Mbps down / 1 Mbps up per community.

      Home Hub Advanced Firewall Settings

      The following URLs and ports need to be accessible from within the network. Most routers, by default, support these requirements without manual configuration required.

      Outbound URLS

      *.k4connect.com

      k4connect*.s3.amazonaws.com

      snapcraft.io

      api.snapcraft.io

      *.snapcraft.io
      ubuntu.com

      *.ubuntu.com

      The following ports are used, but we highly recommend not restricting outbound ports. If outbound security is required, we recommend using DNS based filtering.

      Outbound Ports

      TCP 80 (HTTP)
      UDP 123 (NTP / Time) TCP 443 (SSL)
      TCP 8000
      TCP 22

      IP Whitelisting

      As most of the K4Connect cloud is hosted at AWS, the range of IP addresses that our servers are available at can be broad. For more information, please visit https://docs.aws.amazon.com/general/latest/gr/aws-ip-ranges.html