Skip to content
English
Didn't find what you're looking for?
  • There are no suggestions because the search field is empty.

Teamhub5.0 Frequently Asked Questions

Explore expanded functionalities, new layouts, and best practices. Check back often! We’ll add videos & content on your commonly asked questions about Teamhub5.0.

Where can I find the latest training videos? 

We're adding new videos on key functionalities every few days here Teamhub5.0 Best Practices Playlist

Look for video links in questions below for quick, topical problem solving!

team hub 50 playlist (1)

 

How do I get logged into the new Team Hub?

  1. Type teamhub.k4connect.com into your browser or follow the link here.
  2. If you experience login issues, clear your cache and try again.
  3. Reset your password.

What if I’m having trouble getting into the App? 

Staff: Reset your password.

Residents: Community K4 Admins or Support can generate an app code.

Other Tips to refresh the app:

Visit your app store and check for an update.


If you haven’t used your app in awhile, or since the last update, you may see a pop-up message that tells you an update is downloading.  

  • Allow a few minutes for this download.  
  • Close and reopen the app.

If you continue to experience app access issues, delete & redownload the app with these instructions & links.

 

What’s the difference between Posts and Notices?

  Notices Posts
Allows push notifications ✅ ❌
Can be filtered to show content published to an individual resident's feed ✅ ❌
Allows posting content to a single resident's feed ❌ ✅
Allows staff to manually publish content to the app ✅ ✅
Shows content published to Plus app via FusionOS integrations (i.e. work order status, meal balances, etc.) ❌ ✅
Can be targeted to Care Setting, Contact Type, or Group ✅ ✅

Setting a Notice Priority to Urgent triggers a push notification to the Plus app. Low, Medium, & High priorities can be configured to integrations that drive notifications. These can be customized for notifying users of the Plus app as well as K4 Voice devices.  At this time Urgent is the only priority with a configured behavior which is triggering push notifications to the Plus app

For a community with many integrations active, the Post view can become very busy-looking. Once you have your admin permissions configured, you may choose to make Posts Read Only for your team and do most of your proactive communication from Notices.

 

Can a post still have a push notification?

No, Posts do not offer push notifications, only Notices do.

 

Digital Signage: How can I design & Publish to Digital Signage? 

Click this link for a short video on how to publish a new design to your Digital Signage. Learn how to

  • Create & size a new design

  • Publish to digital signage locations

  • View slideshows currently running on Digital Signage
  • Convert a Slideshow to the Designer to repurpose it for a new Post or Publishing

 

What’s the Difference between Designer & Slideshow? 

Designer brings new design functionality, including expanded fonts, font sizes, alignments, and access to 1000s of new images. 

Slideshow is the home for past Designs migrated to the new platform. New design work or updates are done in the Designer.  

 

How do I get my EXISTING designs into Designer? 

Use the Magic Wand on the right to import slides to the Designer.

Slideshows cannot be migrated back once migrated to Designs. Only existing static designs can be re-posted from Slideshows.

 

Why did Images, Files, Videos, & Links move to the Media Library?

We’ve expanded the number of places you can use and re-use images, links, and files, and we needed to create a central repository that can be accessed for adding to Menus, Notices, Posts, Digital Signage, Resources, Thumbnails & Group Folders.  The Media Library will also support future integrations & allow multi-site organizations to deploy content across communities for community use. 

How do I find fresh images? 

Whether you want to accompany a Menu Item, Event Notice, or URL Link Posting, you can easily search through thousands of free images for just the right one. Check the box of the desired images & select Download. Viola! The image is in your Image Gallery Library.

 

Dining & Menus

How do I add new menu items? What about new Restaurants or Menus? 

Learn how to add new items, nutrition, ingredients, allergens, and availability in this video. 

How can I enter a repeating weekly or monthly menu? What about Specials Menus?

Set up Always Available, daily menus, rotating menus, and special event menus just once, and residents can see those items on the daily menu just when they're served.  Learn more about availability in this video. 

 

Event & Calendar Management

How do I create & publish a new event on the K4Community Virtual Calendar? 

Learn how to set up a new event from scratch, including repeating events in this 3-minute video.  Learn about color coding with Event Types, how to filter your Teamhub calendar view. 

How can I print my calendar using the Calendar Widget? 

Click on this 5-minute video to see how to print a monthly calendar using the calendar widget. We'll show you how to display and hide Event Type keys, Location keys, and change your calendar & font sizing.

 

Users: Residents, Families, Staff, & Other Contact Types

How do I add & customize Residents & New Contact Profiles? 

Learn how to set up a new profile, manage resident moves, and more!

 

I access multiple communities in Teamhub. How do I navigate between them?

Watch this short video to learn how to navigate between communities and confirm or select your default communities.  

 

Next Up: More on Events, Dining, & Permissions. Check back soon!