Troubleshooting K4Community Alexa/Echo devices

Behavior

Troubleshooting

• Reboot the device
• This error occurs when the Echo device has trouble contacting the Amazon servers to help decipher and understand what you're saying.
• This is likely due to poor internet connectivity. Try moving the device to a different location in the home. Verify that the K4Community network is being broadcast in the area and what the signal strength is. You should be able to see the wifi network available on you phone’s wifi settings.

K4Community Alexa devices are associated with K4Community smart home systems and, if there’s no resident associated with the system for a given Alexa, the K4Community Voice and Smart Home features will not function. Once a resident is associated with the system, the Alexa will read community content and operate the smart home devices.

When a resident is not associated with the system:

• If the user says “Alexa, open K4.” she will respond with “This Alexa is not currently connect to a system with a K4 user.”
• If the user asks Alexa to operate any of the smart home devices in the system, she’ll respond with, “Only the owner can do that on this device.”
• If the user asks for other community information like dining or events, she’ll respond as she would if a consumer asked the same question (i.e. suggesting nearby restaurants or recipes for dinner or recommending events for today)

Please contact K4Connect Support to verify or resolve this issue.

• Reboot the device and contact K4Connect Support if the problem persists

• Reboot the device and contact K4Connect Support if the problem persists

• Make sure the outlet has power (Is a breaker tripped? Is the outlet controlled by a switch?)
• Swap out the power supply to rule out any issues with it
• If the problem persists, contact K4Connect Support for replacement

• Make sure the mute button isn’t pressed. If it’s only happening when the wake word is spoken, then the device is not muted. If the device is muted, the red ring will persist even when not being spoken to.
• This indicates that the device is having trouble connecting to the internet. Confirm that the K4Community network is being broadcast in the area and reboot the device.
  • If the K4Community network is available and it still does not connect, you can try moving it to a different location with better Wifi signal.

• • If it still refuses to connect, please contact K4Connect Support.

• Reboot the device
• Try asking for the content by saying “Alexa ask K4 for [content]” or “Alexa Open K4” and then asking for the content.
  • If Alexa only gives the content when saying “Ask” or “Open” K4, please contact K4Connect Support to alert our team of this error.
• If Alexa still responds this way regardless of how the request is phrased, it appears the skill is not working as expected. Please contact K4Connect Support for assistance.

• Not reading Posts?
  • Check to make sure the Post is published to the right:
    • Category (Notices)
    • Folder
    • Start Date
    • Care Setting
    • Audience (Voice)
• Not reading Menus?
  • Check to make sure:
    • The menu’s cycle and date indicate content should be read for the current date
    • The Restaurant is being shared with the resident’s Care Setting
    • The menu is being shared with the correct Audience (Voice)

If after checking all of the above Alexa is still not responding as expected, please contact K4Connect Support.

• Reboot the device
• Make sure the K4 Controller is online
• Make sure Alexa has discovered devices for that room. Ask "Alexa, discover devices."
• If it still does not operated the smart home devices, contact K4Connect Support

• This is the expected response for a device that is assigned to a room that is not associated with any residents
• If the room has a resident assigned, contact K4Connect Support

• If Alexa is, for instance, turning on the Hall light when the resident asks “Alexa/Echo, turn on Kitchen light” this is likely because the naming convention we have in the K4Connect system is different than what the resident uses. If it makes more sense for a light to be called something other than what Alexa knows it as, contact K4Connect Support for assistance in renaming the light.