K4Ops is your K4Community Smart Home Enterprise Management application. With K4Ops, you can gain a deeper understanding of the health of your community's smart home systems thanks to 24/7 real-time views of your smart home device health, community Wi-Fi performance, and more.
Click here for more information on getting logged in to K4Ops.
K4NOC
The K4 Network Operations Center (K4NOC - pronounced "kay four knock") allows community staff to identify and troubleshoot smart home device issues to ensure reliable and efficient operation.
Alarms are generated for offline devices, low wifi signal-to-noise ratio (SNR), low device battery, limited controller memory, and more.
What do you get with K4NOC?
- Real-time alarms indicating the affected device and severity of the alarm (critical or warning)
- Community Wi-Fi health reporting including historical SNR values on a room-by-room basis
- Increased efficiency by having full control of device maintenance
- Ability to test and fix devices right from the app with built-in troubleshooting tips
- History of device status for full understanding of device or network performance over time
- Ability to access the app on mobile (iOS and Android) as well as web at www.ops.k4connect.com
Alarms are automatically resolved if the device self-heals or if the triggering value returns to an acceptable range. All alarm history including auto-resolved alarms is tracked on the alarm detail page.
What can you do with K4NOC?
- Filter alarms to view only the most relevant information
- Update the status of alarms including Acknowledged, Snoozed, and Disabled
- View alarm detail and history for a specific room including historical Wi-Fi SNR values
- Find custom recommended troubleshooting steps depending on the alarm being viewed
- Document troubleshooting steps taken and make other custom notes that are visible to other community staff in the room's alarm history
Install a Room (limited access)
Access to this feature is limited to a select number of communities, so you may not see this feature in your K4Ops app
The Install a Room feature allows community staff to set up or "install" a new K4Community smart home system. This feature is only available on the mobile version of K4Ops.
What can you do with Install a Room?
- Pair devices to a newly-provisioned K4 smart home controller
- Test the devices to ensure proper pairing
- Finish the installation, saving the changes to the K4 controller
- Verify installation status
Click here for more details on how to install a room using K4Ops