What is Resident Check-in (RCI) and how does it work?

K4Community Resident Check-in leverages K4Community Smart Home devices to enable residents to passively check in with community staff, allowing them to maintain their regular routines without disruption. This innovative solution prioritizes resident safety while respecting their privacy and dignity, as well as optimizing the time and resources of community staff.

Residents simply go about their day and the smart home and/or voice automation features detect resident activity which sends a signal to community staff that the resident is up and about; checking them in for the day.

Definitions:

Check-in Window - The period of time during which the check-in rules engine is looking for activity from the resident’s smart home system. Communities have the freedom to customize their check-in windows and even add additional check-in windows throughout the day if needed.

Check-in Rules Engine - The code in K4Connect’s system that is constantly analyzing data coming from all smart home controllers in a community to determine whether a resident has checked in or needs to be checked on.

🔴 No Activity Detected Alert  - This alert appears in red and is generated when there is sufficient data received from the resident’s smart home controller to determine whether there is activity detected in the resident’s home yet no activity has been detected.

⚠️ System Issue Alert  - This alert appears in yellow and is generated if the check-in rules engine determines that there is not enough data received from the smart home controller to tell whether the resident is active in their home.

Activity - Activity is considered as detected if one or more of the following occur in a resident’s home during the check-in window

• Motion sensor is triggered

• Light change is detected (on, off, or set level change)

• Alexa commands are detected (resident asking for the day’s weather or events, etc)

How it works

❤️ The Happy Path

Nancy, a resident at Spring Meadow, wakes up on Saturday morning and makes her way to the kitchen to brew a cup of coffee. On her way, her kitchen motion switch detects her motion and that signal is read by the Resident Check-in system as “Activity Detected”. At the end of that day’s Check-in window Nancy’s RCI profile in the Team Hub is updated to indicate that she has checked in for the day. 

Nancy’s happy that she didn’t have to be bothered with a phone call or remembering to press a button to check-in and the staff are happy that they can know Nancy’s okay without having to take time to call her or walk to her apartment (unless they just want to chat).

🔴 The Better-Safe-Than-Sorry No Activity Detected Alert

Nancy, a resident at Spring Meadow, wakes up on Monday morning and goes about her normal routine of brewing a cup of coffee and catching up on the day’s news on her iPad. Unfortunately, her K4Community smart home controller lost its wifi connection that morning around 3am when a lightning storm rolled through. For that reason, the motion activity that her kitchen motion switch picked up isn’t registered by the Resident Check-in system and so, at the end of the check-in window, an alert is generated in the Staff Team Hub indicating “No activity detected” in her home for that morning. This prompts a community staff member to reach out to Nancy and they confirm that she is, indeed, safely up and about and they resolve the alert with a note indicating that they spoke with her by phone. 

Later that day, community the maintenance team notices on the K4Ops NOC that Nancy's smart home controller is offline and drop by to fix it, confirming in the NOC that the smart home controller has reconnected. 

🔴 The Real No Activity Detected Alert

Nancy, a resident at Spring Meadow, has been having some trouble with her hip recently and on Friday morning she was unable to make it out of bed as a result. At the end of the check-in window an alert is generated in the staff Team Hub indicating “No activity detected”. This prompts a community staff member to reach out to Nancy but they’re unable to reach her by phone. A staff member stops by to check on Nancy and helps her get to her wheelchair and gets her the help she needs to address her hip pain. 

The staff member resolves the No Activity Detected alert and sets Nancy’s RCI profile as away for the weekend since she’ll be staying at a physical rehabilitation facility to recover from her hip injury and regain her strength. 

⚠️ The System Issue Alert

On Friday morning around 10:00 AM, Nancy, a resident at Spring Meadow, unplugged her smart home controller to make room for a new digital picture frame that she received as a gift from her daughter. The following day, she woke up around 8:00 AM and went about her normal routine, heading to the kitchen for her first cup of coffee. Although, since her smart home controller is no longer connected to wifi, the motion that is picked up on her kitchen motion switch is not read by the Resident Check-in system. So, at the end of that day’s check-in window, the community staff see a System Issue alert on Nancy’s profile. This means that there’s not enough data received from her smart home controller to make a determination of whether she has checked in for the day or not. So the RCI system recommends checking on Nancy to be sure. 

Later that day, community the maintenance team notices on the K4Ops NOC that Nancy's smart home controller is offline and drop by to fix it, confirming in the NOC that the smart home controller has reconnected.