Digital Signage Not Showing Content – K4Connect Support Center

Content with Widgets

If the content that's not displaying contains Widgets like Monthly Calendar, Dining, etc. the problem could be the internet speeds. Because they're loading the content in real time, Widgets require reasonable download speeds in order to display the content. Minimum acceptable download speed is 25 mbps.

You can check the download speeds of the device by:

Plug a USB keyboard and mouse into the Digital Signage player
Press ctrl + Q to quit the RiseVision player. This will display the desktop
Launch Chrome and go to speedtest.net and run a speed test and note the results
Close the Chrome window and relaunch the RiseVision player by clicking the green icon with the white circular arrow

Static Slides

If the content you're looking for is a static slide and doesn't contain a widget:

Make sure the TV is turned on
- If you're seeing a black screen the TV may just be turned off
Make sure the HDMI cable is properly and securely seated and the TV is set to the appropriate HDMI input channel
- If the TV is showing something like “No signal - HDMI” or “No Signal - [something custom]*” it means the HDMI signal isn’t getting from the Digital Signage player to the TV
- For easier identification, the HDMI input channel can be changed locally to a custom name like “K4 Digital Sign” or something similar
Make sure he content is published to the correct destination with the right date and time
- In Team Hub, check the publishing details in the Digital Signage Manager. The content may be published to the wrong destination or scheduled for the wrong date and time

Need help? Our friendly Support Team is here to assist you.

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