Managing Sign-ups Waitlist and Attendance – K4Connect Support Center

This article explains how to view, update, and report on event signups in Team Hub. It also covers how to manage waitlists, record attendance, and add new signups.

Navigate to the event's Sign-ups page

There are 2 ways to access the Signup list for an event.

From the event details: Click on the sign-ups button in the bottom right corner
By clicking the Sign-ups tile: From any page on Team Hub, click on Events > Signups and then search for the event

Managing Sign-ups

Note that Signups are listed in the order in which they were added to the list. For instance, signup 1 was added to the list before signup 2 and so forth.

Removing a signup

Do not delete a signup unless you are sure the resident cannot attend. Deleting removes them from the event entirely and cannot be undone.

In the event that a resident is unable to attend the event and they want to remove their name from the signup list, they can withdraw from the event in K4Community Plus or you can remove them from the signup list in Team Hub.

Click the resident’s name to open their signup record.
In the bottom right corner select Edit > Delete
Return to the signup list and confirm the resident is no longer listed.

Moving a resident from the waitlist to the signup list

When a resident withdraws from an event or their signup is removed by staff, waitlisted residents are not automatically added to the signup list. This is designed so that staff can control who is moved from waitlist to signups.

If a resident is removed from an event by a staff user, they will no longer see the event in their My Events page, however they are not sent a push notification to notify of the change. Similarly, if a resident withdraws from an event, they will no longer show in the Team Hub Sign-ups section, but staff are not actively notified of a withdrawn signup.

In the bottom right, click the Reorder button
Use the arrows to move residents up or down the list.
Click Save to confirm the updated order.

Recording attendance for an event

On the Signup page for the event, click the Attendance option in the bottom-right corner.
Mark a resident as attended by clicking the check mark. The check will turn green to indicate the resident attended the event.
Click Done to lock in attendance.

Exporting signup data or a signup report

Use Export Signups to download the signup list in Excel format.
- This can be useful for recordkeeping or data review.
Use Generate Report to create a PDF of the signup and attendance information.
- This can be useful for having a printed attendance tracking sheet at the event.

Reviewing audit history for signup changes

The Audit feature is useful for seeing the history of a signup, i.e. when the signup was created or edited and by whom

In the bottom right click the Audit icon.
Click on the "i" info icon for more details on a specific record.

Creating a new signup manually

Residents can, of course, sign up for events in the K4Community Plus app, but staff have the option of adding residents directly in Team Hub if needed

In the bottom right, click Create Sign-up.
Select the resident from the dropdown list to add.
Confirm the event start date.
Click Save.

Tips for Efficiency

Use filters and search under All Sign-ups to quickly find a specific resident or event.
Review the audit log when you need to verify who made a change.