Resetting Your Password

This article explains how to reset a password for the K4Community Plus app. Follow these steps to verify your identity, create a new password, and regain access to the app.

Enter your email and start the reset process

• Open the K4Community Plus login page 
• Enter the email address associated with your account.
• Select Get Started
• On the next page, select Forgot Password
  • You'll see a confirmation on the screen that an email has been sent to the password you entered on the previous page

Check for the password reset email

• Check for email in the inbox of the address you entered.
• The email contains a link to verify your identity and continue the reset process.

Click the verification link from the email

• Open the password reset email.
• Click the link inside the message.
• You will be taken to the password reset page.

Create and confirm a new password

• Enter a new password in the Password field making sure it is at least 6 characters
• Re-enter the exact same password in the Confirm field.
• Match all characters exactly, including:
  • Uppercase and lowercase letters
  • Numbers
  • Special characters

Submit the new password and sign in

• Verify that both password fields match exactly.
• Submit the form to complete the reset.
• Once accepted, you will be logged into the app automatically.

Cautionary Notes

• Make sure the password is at least 6 characters.
• Do not copy and paste the password into the confirm field. Make sure to type it manually
• The password and confirmation fields must match exactly, including capitalization and special characters.
• Password reset emails may be delivered to spam or junk folders.
• Use the email address associated with the account you are trying to access.