How K4Community Plus Login Works

This is one of the more confusing situations that can occur when using K4Community Plus.

A resident may be successfully logged into the Plus mobile app but then enter their email address on the web application and receive a message saying that the email isn't recognized.

This can happen when the resident originally received an activation code that was generated manually through Team Hub rather than emailed to them.

For example:

1. A resident does not have an email address on their K4Community profile.
2. A staff member generates a 6-digit activation code through Team Hub.
3. The resident uses that code to log into the Plus mobile app.
4. Later, the resident goes to k4community.com and enters their personal email address.
5. The system says the email address isn't recognized.

This is expected behavior.

The email address entered on the web login page must be associated with the resident's K4Community profile in order for the system to send an activation code automatically.

Being successfully logged into the mobile app does not necessarily mean that the email address the resident uses personally is stored on their K4Community profile.

The same situation can occur if a resident logs out of the mobile app.

If the resident originally logged in using an activation code generated through Team Hub, and their email address is not stored on their K4Community profile, they may return to the login screen and enter their email address only to receive an "email not recognized" message.

There are two ways to resolve this:

Option A: Add the resident's email address to their profile

An authorized staff member can add the resident's email address to their K4Community profile.

Once the email address is associated with the profile, the resident can enter that email address on the Plus login screen and receive an activation code by email.

Option B: Generate another activation code

A K4Connect Support representative or authorized staff member with access to Team Hub can generate another 6-digit activation code for the resident.

The resident can use that code to log back into Plus.

If a resident plans to use K4Community Plus on both the web and mobile apps, we recommend completing the login process on the web application first.

The recommended process is:

1. Go to k4community.com.
2. Enter the email address associated with your K4Community profile or have a 6-digit code generated by Support or on-site staff
3. Enter the 6-digit activation code.
4. Create an email address and password combination when prompted.
5. Use those credentials to log into K4Community Plus on your other preferred devices.

This approach creates a consistent set of login credentials that can be used across both the web and mobile applications.

Yes. Though it is unlikely to happen, it is possible.

A resident can potentially create multiple sets of Plus login credentials for the same K4Community profile.

For example:

1. The resident has firstname@email.com on their K4Community profile.
2. They enter that email address and receive an activation code.
3. They use the code to create Plus app credentials with lastname@myemail.com.
4. Later, they return to the login page and enter firstname@email.com again.
5. They receive another activation code.
6. They could then create another set of Plus credentials using firstname@email.com.

This results in the resident having two sets of valid Plus app credentials that refer to the same K4 profile.

This generally does not cause a problem, but it can create confusion for the resident if they don't realize that the email used to receive the activation code and the email used for their Plus app login credentials can be different.