1. Onboarding K4Community Direct Broadcast

Direct Broadcast Onboarding Overview

Sharing information with residents and generating buzz for your community events is closer than you think! Learn more about what to expect with the Direct Broadcast Onboarding Process:

Phase 1: Getting Started

Step 1 of the onboarding process is all about you! Please complete the below steps so that we can set up and ship your equipment.

A. Fill Out This Form

Installing Direct Broadcast is an integrated process involving your cable/satellite provider and K4Connect. Our team is dedicated to working with you and your telco provider to successfully install Direct Broadcast. In order to do this, we ask you to complete the below form.

B. Wait To Hear Back From Us

Once you have filled out the form, the ball is in our court. You will receive an email confirmation from our Customer Success team shortly. And if we have any questions, we’ll follow up.

Phase 2: Deploying In Your Community

The second phase to implementing Direct Broadcast in your community is the physical deployment. This is what we mean by installing a media player, creating and managing content and informing community staff on how to support moving forward.

A. Receive Your Equipment

In order to install your equipment, you have to receive it. 🙂 Your Customer Success Manager will send you an email when your equipment ships.

Here is what is in the shipment:

  • Direct Broadcast Media Player
  • Direct Broadcast Rack with DVD Player (optional)
  • Direct Broadcast adapter to existing community TV channel system (optional)

B. Install Your Direct Broadcast Rack

The built-in media player ships with a default, published slide which shares the local weather forecast. This will allow us to test to make sure the device is installed and working properly.

How to Install your Direct Broadcast Rack:

  1. Unbox the rack and other items in the shipment

  2. Decide if you'd like to mount the Direct Broadcast rack to the wall or install it in another location

  3. Reference this example System Architecture document.

  4. Connect the Direct Broadcast rack/media player to the existing cable/satellite community TV channel equipment

  5. Confirm the full Direct Broadcast system (including the K4Connect Direct Broadcast Rack and the cable/satellite hardware) is assembled appropriately

Once you have finished the installation of the Direct Broadcast rack, power on the media player. The built-in media player ships with a default, published slide which shares the local weather forecast. After about a minute, a weather slide should appear on the Community TV Channel.

  • If your media player is displaying a weather slide, your system is online and activated. You are now able to create your own content and publish it to the display from K4Community Team Hub.

Still Having Trouble?

If after 5 minutes you don’t see a weather slide, contact K4Connect Support at (855) 876-9673 or email by clicking the button below. Reference: Direct Broadcast Media Player install.
Contact K4Connect Support

Phase 3: Learn

Physically installing your Direct Broadcast system is one thing, creating content for the display is another. But, don’t worry! We’ve compiled a variety of resources and guides to help you learn how to get the most value from your K4Community Direct Broadcast.

To begin diving into learning how K4Community Direct Broadcast works, follow the link below.
Let's Get Started!

2. Onboarding K4Community Digital Signage

Overview

Welcome to the K4Connect family! Sharing information with residents and generating buzz for your community events is closer than you think. Learn more about what to expect with the Digital Signage Onboarding Process:

Phase 1: Getting Started

Step 1 of the onboarding process is all about you! The first phase in implementing Digital Signage in your community is to set up a WiFi network to support your devices and provide us with some information. Please complete the below steps so that we can set up and ship your equipment.

A. K4Community WiFi Setup

Installing a Digital Signage display requires an internet connection. Please work with your enterprise IT team to add the K4Community SSID using the below requirements. If you have questions or concerns, shoot us a message and we can help.

Download K4Community Network Requirements

B. Confirm Your Hardware

Installing a Digital Signage display requires a TV or display that has an HDMI port. Please confirm that your TV or display has an HDMI port.

If you don’t have a TV or display that has an HDMI port, our team is happy to recommend one for you. Reach out to your Customer Success Manager for more information.

C. Fill Out This Form

We need your shipping address, the location for your media player and some other details to confirm that your equipment is prepared correctly.

Onboarding Digital Signage

Name(Required)
Location of the media player(Required)
This is the physical place you plan to install the media player.

Address(Required)
This is the shipping address where we will send your equipment.

D. Wait To Hear Back From Us

Once you have setup the K4Community network and filled out the form, the ball is in our court. You will receive an email confirmation from our Customer Success team shortly. And if we have any questions, we’ll follow up.

Phase 2: Deploying In Your Community

The second phase to implementing Digital Signage in your community is the physical deployment. This is what we mean by installing a media player, creating and managing content and informing community staff on how to support moving forward.

A. Receive Your Equipment

In order to install your equipment, you have to receive it. 🙂 Your Customer Success Manager will send you an email when your media player ships.

Here is what is in the shipment:

  • 1 media player (NUC)

  • 1 media player mount

  • 1 power cable

  • 1 HDMI cable

  • 1 ethernet cable

  • 4 small screws

  • 2 large screws

B. How To Install Your Media Player

Follow the steps below to complete the setup of your Digital Signage.

Network Credentials:

  1. SSID: K4Community
  2. Password: Contact K4Connect at (855) 876-9673 for password
  3. Security: WPA2 Personal PSK
  1. Unbox the media player and other items in the shipment.
  2. Using the smaller of the two sets of screws, attach the included mount to the back of the media player.
  3. Using the larger of the two sets of screws, attach the mount to the wall behind the display near the input panel.
  4. Using the included HDMI cable, connect the media player to the display.
  5. Plug in the power cable and press the Power button on the device.

    Optional    : If there is an available ethernet port near the media player, you can use the included ethernet cable to connect the device. This will override the WiFi connection to the K4Community network. 

Once you have mounted the media player to the wall and powered it on, you should make sure the display is displaying the media player input (HDMI 1, HDMI 2, etc). Over the span of 5 or so minutes, watch for the following to occur:

  1. A black screen with the words “Intel NUC” to appear and disappear.
  2. One or two gray screens to appear, potentially one that has icons on it.
  3. A white screen to appear saying that “Rise Player will start in 10 seconds” and then countdown from there.
  4. A white screen to appear.
  5. A gray screen to appear with an animated loading circle.
  6. A weather slide to appear.

Your media player ships with a default, published slide which shares the local weather forecast. This will allow us to test to make sure the device is installed and working properly. If your media player is displaying a weather slide, your system is online and activated. You are now able to create your own content and publish it to the display with K4Community Team Hub.

Still Having Trouble?

If after 5 minutes you don’t see a weather slide, contact K4Connect Support at (855) 876-9673 or email by clicking the button below. Reference: NUC Media Player install.
Email K4Connect Support

Phase 3: Learn

Physically installing your media player is one thing, creating content for the display is another. But, don’t worry! We’ve compiled a variety of resources and guides to help you learn how to get the most value from your K4Community Digital Signage.

To begin diving into learning how K4Community Digital Signage works, follow the link below.
Let's Get Started!

3. Onboarding K4Community Resident Check-In

RCI Onboarding Process Overview

Welcome to the K4Connect family! Your new-age check-in system is right around the corner. Deploying Resident Check-In with K4Connect is a simple, 2-phased process. Learn more about what to expect with the Resident Check-In Onboarding Process:

Phase 1: Getting Started

The first phase in implementing Resident Check-In in your community is to set up a Wi-Fi network to support your devices and provide us with some information. Please complete the below steps so that we can set up and ship your devices.

A. K4Community WiFi Setup

Connecting your community and residents requires a Wi-Fi connection. And your equipment does too! Please work with your enterprise IT team to add the K4Community SSID using the below requirements. If you have questions or concerns, shoot us a message and we can help.

Download K4Community Network Requirements

B. Introduction to Resident Check-In

Resident Check-In is a modern resident check-in tool that provides peace of mind to you and your residents.

K4Community Resident Check-In works passively, or “behind the scenes,” using in-home sensors to ensure that residents are active. This eliminates a manual action by residents to check-in in the morning, promoting resident independence and comfort.

Below are a couple of resources to help introduce you to the K4Community Resident Check-In system. Please read through these resources so you are able to fill out the form in Step C.

Resident Check-In Best Practices
Daily Alert Emails and Downloadable Reports

Once you review the above resources, we encourage you to schedule a call with your Customer Success Manager so that they can answer any questions you may have about the Onboarding Process for Resident Check-In.

C. Fill Out This Form

You will need to upload your census data in this form — download the Resident Census Template here.

Onboarding Resident Check-In

Name(Required)
Address(Required)
This is the shipping address where we will send your equipment.
Check-In Window(Required)
This is the time in which your system will look for resident motion.

The default fields are included for you. If you do not make any changes, your system will be built with these options.
List of Staff Members for Report Distribution(Required)
These staff members will receive the Daily Device Alert Report and the Resident Check-In Report. Please include their name, role, and email.
Please download the Resident Census Template above, complete it and upload the finished file here. Red fields are required. File(s) may take up to two minutes to upload, please be patient.
Max. file size: 50 MB.

D. Wait To Hear Back From Us

Once you have setup the K4Community network and filled out the form, the ball is in our court. You will receive an email confirmation from our Customer Success team shortly. And if we have any questions, we’ll follow up.

Phase 2: Deploying In Your Community

Phase 2 of the onboarding process involves installing Resident Check-In equipment in each apartment and educating staff on how to manage the system.

K4Connect offers multiple installation and deployment options to include Full-Scale Deployment by K4Connect, Self-Install Deployment and others. Select the option below that applies to your community.

A. Receive Your Devices

Ahead of your scheduled, on-site deployment with K4Connect, you will receive equipment and deployment supplies via UPS or FedEx shipment. Please set this shipment aside for the K4Connect Deployment team.

B. Install Your Devices

K4Connect will be installing your devices.

A. Receive Your Devices

In order to install your devices, you have to receive them. 🙂  Your Customer Success Manager will send you an email when your devices ship.

Here is what is in the shipment:
  • K4Community Controller + Power Supply + USB Bridge
  • K4Community Plug-In Motion Detector
 

B. Install Your Devices 

You will receive your devices paired and tested — they ship ready to be installed in residences! Here’s what to do to install the Resident Check-In Kit:

  1. Plug the USB Bridge into a USB port on the K4Community Controller.
  2. Find an outlet that is inaccessible to the resident but has a good Wi-Fi to plug in the K4Community Controller.
    1. Recommended locations: behind the refrigerator, in a cabinet above the refrigerator, in a utility closet, above the kitchenette. 
  3. Plug in the K4Community Controller.
  4. Find an outlet that is unused by the resident and also in a highly trafficked area of the apartment. Plug in the Plug-In Motion Detector and screw it into the wall plate.
    1. The ideal location is in the bathroom, but not an outlet that is regularly used for a hairdryer, etc. A secondary location option is in a hallway between the bedroom and the bathroom. You should avoid the bedroom so you don’t get a false reading if the resident moves while sleeping. The goal here is to track the resident’s first motion of the day, once they are awake. As most residents go to the bathroom after waking up, the bathroom is ideal.
    2. Recommended locations: in the bathroom, but not next to the sink; an area that is open to the space that the resident uses to walk from the bed to the bathroom. 
  5. Success!

Once your devices are installed in resident apartments, please reach out to your Customer Success Manager so that we can run a final quality assurance check to make sure that all devices were installed correctly and working properly. For more information regarding pairing and managing devices, please check out the K4Ops Guide.

After your devices are installed and the final quality assurance check is completed, you are able to move forward with managing the Resident Check-In System in your K4Community Team Hub.

Terms to know:
  • K4Community Team Hub: The Team Hub, which you can access at TeamHub.K4Connect.com, is where you will track your daily morning check-in data. Your on-site lead will provide you with your Team Hub credentials.
To begin diving into learning how K4Community Resident Check-In works, follow the link below.
Let's Get Started!

4. Onboarding K4Community Voice

Alexa Onboarding Process Overview

Welcome to the K4Connect family! Your residents will soon feel empowered to use Alexa in their daily lives — and your staff will too! Deploying Alexa with K4Connect is a simple, 2-phased process. Learn more about what to expect with the Alexa Onboarding Process:

Phase 1: Getting Started

Step 1 of the onboarding process is all about you! Please complete the below steps so that we can set up and ship your devices.

A. K4Community WiFi Setup

Connecting your community and residents requires a Wi-Fi connection. And your Alexa devices do too! Please work with your enterprise IT team to add the K4Community SSID using the below requirements. If you have questions or concerns, shoot us a message and we can help.

Download K4Community Network Requirements

B. Fill Out This Form

We need your shipping address your community census data — download the Resident Census Template here and upload once completed below.

Onboarding Voice

Name(Required)
Address(Required)
This is the shipping address where we will send your equipment.
Please download the Resident Census Template above, complete it and upload the finished file here. Red fields are required. File(s) may take up to two minutes to upload, please be patient.
Max. file size: 50 MB.

C. Wait To Hear Back From Us

Once you have setup the K4Community network and filled out the form, the ball is in our court. You will receive an email confirmation from our Customer Success team shortly. And if we have any questions, we’ll follow up.

Phase 2: Deploying In Your Community

Phase 2 of the onboarding process involves installing Echo devices in each residence and empowering residents and staff to use her. Watch this video for an overview of what to expect in the “Deploying in your Community” phase:

A. Receive Your Devices

In order to install your devices, you have to receive them. 🙂 Your Customer Success Manager will send you an email when your devices ship.

Here is what is in the shipment:

  • Amazon Echo Dots or Shows, individually packaged and cleaned

  • Alexa commands table tents

B. Test A Device

To confirm the internet connection in your community, we recommend testing one Amazon Echo Dot/Show before distributing each device.

How to test a device:

  1. Unpack a single device.

  2. Plug the power cable into the wall and into the device.

  3. Wait for the device to power on.

  4. While powering on, there will be a blue light ring (Dot) or bar (Show). When the blue light has disappeared, the device is ready for use.

  5. Ask Alexa these 2 commands separately:

    "Alexa, what is the weather?" and,

    "Alexa, open K4"

  6. Alexa will tell the weather of your local location as the answer to the first command. Alexa will say “Welcome to [Community Name]” as the answer to the second.

  7. If she says “I am having trouble connecting to the internet,” wait 5-10 minutes and then try these 2 commands again. If she still has issues, please contact K4Connect Support.

C. Learn

Physically installing your devices (you’ll do this in the next step) is one thing, increasing usage among residents is another. But, don’t worry! We’ve compiled a variety of guides and resources to help you onboard your residents for success.

We recommend reviewing each of these resources before you distribute devices to residents. Some communities print physical copies of the resident-focused resources and distribute them when they install the device.

Best Practices for K4Community Voice

This community staff resource provides quick tips and best practices for utilizing Alexa in your community.

Get to know Alexa (Echo Dot)

This resident resource features a variety of Alexa commands and is a great tool to get your residents using Alexa!

FAQ's: Residents

This resident resource outlines common questions for interacting with Alexa.

FAQ's: Community Staff

This community staff resource outlines common questions for installing and supporting Alexa.

D. Distribute Devices

Once you have tested a single device and Alexa connects to the internet successfully, you are ready to distribute your devices!

Each of the boxes in the shipment are labeled for the apartments in your community. There is an identical label on the bottom of the device itself. In each box there is an Echo Dot and a power cable.

In addition to the Amazon Echo Dot devices in your shipment, there are individual copies of Alexa Commands Tent Cards. These tent cards should be installed with the device in the resident apartment.

E. Success

Congrats! You have now deployed Alexa in your community. But the fun doesn’t stop here! Ongoing support for and interaction with Alexa is necessary and recommended for ongoing success. 

To learn even more about how K4Community Voice works, follow the link below.
Let's Get Started!