Resident Check-In Best Practices
When Resident’s are away, tell RCI. To set a resident as away from the community, click on the three vertical dots next to their name and select ‘set resident away.’ If they return sooner than expected or stay away for longer, you can make adjustments as needed to their settings. We recommend routinely monitoring the residents set as “away” through the resident check-in filtering feature.
Keep your daily Device Alert Report clear. In order to receive full value from the system, alerts should be managed daily. The best practice is for your designated associate to go into the system upon receiving the daily report, and manage alerts in real-time. This will allow the system to remain accurate, and continue to only report new alerts daily. If you have any questions about this process, please do not hesitate to reach out to your customer success manager
Be purposeful with your Resident Check-in Alert resolution options. Using one of the four resolution options, when applicable, and the Notes field for unique situations, is one way to gather useful data for later trend reports. You may find that if “Other” is a frequent selection, that adding another resolution option may help you better measure your process. To add a custom resolution option, please contact your customer success manager.
Bonus Tip #1: Did you know you can now schedule a second RCI Alert Report to be delivered at a custom timeframe? A second report will be emailed of all remaining unresolved alerts at the specified time. To enable a second RCI report, simply navigate to Admin > Settings in the left hand navigation of Team Hub, followed by selecting Expand in the Resident Check-In panel. Here, you will be able to select the desired time of the second report delivery along with the staff recipients of the report.
Bonus Tip #2: Make use of the ability to clear alerts via mobile access. Especially when you might update an alert with an unsuccessful call, and staff makes a visit to check on the resident. They can clear it right at the resident’s door!