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Reports

Overview

Community Insights is a data dashboard under the Reports section of Team Hub that shows usage statistics for deployed K4Connect products such as K4Community Plus, Voice, Resident Check-In, and Team Hub.

Card Definitions

  • App Invites Accepted

    The percentage of residents who have accepted the invitation to the K4Community Plus app and have successfully downloaded the app. This card can be drilled into to see which resident, by room number, has chosen to use the invite or has not yet used the invite.

  • Daily Interactions per Resident

    The rounded average number of interactions with K4Community Plus or Voice each day in the previous month and is updated on the first day of every month. This also shows the percent change from the month prior.

  • Daily Posts

    The rounded average number of posts made each day from the Team Hub in the previous month and is updated on the first day of every month. This also shows the percent change from the month prior.

  • Active Residents: Last 90 Days

    A weekly trend of the distinct number of residents who have used K4Community Plus or Voice. This card can be drilled into to see a sorted view of residents, by room number, and the number of interactions they had with K4Community Plus or Voice that week.

  • Most Popular Features: Last 90 Days

    A view of the most popular features used on K4Community Plus and Voice in the last 90 days with the number of interactions.

  • Event Popularity: Last 90 Days

    The top 20 most popular events in the last 90 days with a few of the number of people signed up and attended, if attendance was tracked. If attendance was not tracked by staff or by resident sign up's in K4Community Plus, the Event Popularity section will not produce any data

  • RCI Alerts & Time to Clear: Last 90 Days

    The number of Resident Check-In Alerts generated each week over the last 90 days (bar) with a corresponding view of the average number of minutes it took to resolve the alert (line) for those specific alerts. This card can be drilled into to see which resident, by room number, generated the alert along with the staff member who resolved it along with any notes taken during the resolution process.

  • Most Frequent RCI Alerts: Last 2 Weeks

    The top 5 residents who've had the most RCI alerts in the last 14 days. This card can be drilled into to see the notes given by the staff member who checked in that resident across those previous 14 days.

Value of Data

This dashboard will give staff members at your Community insights into key metrics related to resident adoption and engagement of K4Connect’s products. Additionally, it will highlight the actions staff members are doing to keep residents engaged through Post Manager content and safe through the Resident Check-In insights.

Why Did We Introduce Data & Insights?

K4Connect’s core values are centered around enabling older adults in their new environments through the use of simple but effective technology. Using data to provide insights into how they’re living will help improve their lives and get the most out of the relationship between Communities, Operators, and K4Connect.

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