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Volante

Overview

This article will give an overview of how to manage your Volante Point of Sale integration with K4Community.

Requirements

  1. You need to use Volante as your community point of sale system

  2. K4Connect needs to enable the integration

  3. Your community needs to have K4Community Plus

How to Match K4Community Residents to Volante

  1. Log into Team Hub

  2. Navigate to Admin and select Integrations

  3. Select Volante

    Note: If you do not see Volante, it has not been enabled for your community. Please contact K4Connect Support for more information.

  4. A list of your residents will appear with a Volante ID field next to each name

  5. Find the Volante ID for each resident in your Volante system

  6. Enter the resident-specific Volante ID

  7. Once you have entered the Volante ID, click the checkbox to save

How to View Transaction History

Resident’s can view transactions that are accounted for in Point-of-Sale Integrations (Volante/Fullcount) without having to log into the POS system itself. This will enable residents to verify that the balance is accurate and that they are only being charged for the meals and items they purchase. The Transaction Card lives in the “What’s New” section of the Plus App.

Viewing Transaction History – This data is pulled from Volante and updated in K4Community Plus every 2 hours.

Option 1: View the Balance Card in K4Community Plus

Viewing the Balance Card in the K4Community Plus App presents residents with the following information:

  • Current balance
  • The specific account name/number (if available)
  • Date/time information of when the data was last pulled
  • The last transaction at the above time
  • A link to additional/most recent transaction detail/history

Option 2: View additional/most recent transaction history

The Balance Card in K4Community Plus allows residents to click on the provided link to view additional/most recent transaction history. This launches a detailed list of all transactions for the last 30 days, including:

  • Current balance
  • The specific account name/number (if available)
  • Date/time information on when the data was last pulled
    • This information might be different from the feed card — see note below
  • Date/time, amount and location (if available) of each transaction

Date/Time Information: the above information will be generated from a real-time API call, so the Current Balance and most recent transaction(s) may differ from the original feed.

Note: Tapping a specific link will launch an additional view that shows details for that specific transaction, including:

  • An image of the receipt and the amount deducted from their account ($, points, etc.)
  • A total value for the entire transaction
  • Transaction date/time
  • Account name/ID
  • Location of the transaction
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