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Managing Resident Check-In Alerts

Overview

In the Resident Check-In section of Team Hub, you’ll see the list of all residents whose system did not sense a motion event, a light level change, or interact with K4Community via Alexa during either of the check-in windows. To manage Resident Check-in Alerts, navigate to the Resident Check-in feature by clicking Residents > Check-in in the left hand navigation panel.

Here you are able to view any residents who might be displaying either:

  • a Check-In Alert (red): indicates the resident’s system is online and operating but has not detected motion

  • a System Issue Alert (yellow): indicates the resident’s Home Hub was offline during the check-in window and was not able to sense motion or light level changes. There are a variety of reasons which can cause this. Please contact the K4Connect Support Team for assistance.

How To: Resolve a Check-In Alert

A Check-In Alert is generated when there is insufficient data (such as a lack in motion detection) received from the resident’s smart home system to determine whether there is activity detected in the resident’s home. 

To resolve the alert, select the resident profile card showing the alert to view the resident’s Check-in profile in the right hand panel. Once selected, you are able to view the following:

  • A snapshot of the resident’s contact information
  • When the alert was generated
  • Alert Resolution options
  • NEW Check-In history

There are several ways to resolve a resident check-in alert:

  • Saw Resident
  • Spoke to Resident
  • Can Not Reach Resident
  • POS Meal Recorded
  • Other

There’s also a free form Notes field for notes related to the resident. To learn more about custom resolution options for your community, please contact your Customer Success Manager.

Simply select the most appropriate Resolution Option and add any notes necessary for the alert.

Then, click Save & Resolve.

How To: Resolve a System Issue Alert

System Issue alerts are generated if Resident Check-In determines that there is not enough data received from a resident’s smart home system to tell whether the resident is active in their home. This could be due to a variety of factors, such as a power outage, the device becoming unplugged, etc. 

To resolve a system issue alert, select the resident profile card showing the alert to view the resident’s Check-in profile in the right hand panel. Once selected, you are able to view the following:

  • When the alert was generated
  • Alert Resolution options
  • NEW Check-In history

There are several ways to resolve a system issue alert:

  • Saw Resident
  • Spoke to Resident
  • Can Not Reach Resident
  • POS Meal Recorded
  • Maintenance Ticket Submitted
  • Other

There’s also a free form Notes field for notes related to the resident. To learn more about custom resolution options for your community, please contact your Customer Success Manager.

Simply select the most appropriate Resolution Option and add any notes necessary for the alert.

Then, click Save & Resolve.

How To: Generate RCI Reports

Your Resident Check-In Report is sent via email, typically to the community Maintenance Director, at the end of your customized check-in window each day. The email includes alerts as well as a list of devices with system issues. This will help you confirm device health, ensuring all devices are reporting accurately to your RCI system. Additionally, you are able to download reports directly from Team Hub. To learn how to do so, please visit the Daily Alert Emails and Downloadable Reports page for step by step instructions.

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