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FullCount

Overview

This article will give an overview of how to manage your FullCount Point of Sale integration with K4Community.

Requirements

  1. FullCount is used as your community Point of Sale system

  2. K4Connect must enable the integration

  3. Your community uses K4Community Plus

How to Match K4Community Residents to FullCount

There are two ways to match K4Community residents to FullCount: manual entry or the match engine, which searches the FullCount system for potential matches. Continue reading to learn how this works.

Manual Entry

  1. Log into Team Hub

  2. Navigate to Admin and select Integrations

  3. Select FullCount

    Note: if you do not see FullCount, it has not been enabled for your community. Please contact K4Connect Support for more information.

  4. A list of your residents will appear with a FullCount ID field next to each name

  5. Find the FullCount ID for each resident in your FullCount system

  6. Enter the resident-specific FullCount ID

  7. Once you have entered the FullCount ID, click the checkbox to save

Match Engine

Use the match engine, which searches the FullCount system for potential matches.

  • If there is a potential match for a residents, a button will appear next to the resident name
  • Click on that button, select the appropriate resident record and hit save

How to View Transaction History

Resident’s can view transactions that are accounted for in Point-of-Sale Integrations (Volante or Fullcount) without having to log into the POS system itself. This will enable them to verify that the balance is accurate and that they are only being charged for the meals and items they purchase. The Transaction Card lives in the “What’s New” section of the Plus App. 

Note: Residents should NOT have to enter any information (logins, account names, passwords, etc.) to view their balance or access any of the Levels described below.

Viewing Transaction History – This data is pulled every 2 hours.

Option 1: View the Balance Card in K4Community Plus

Viewing the Balance Card in the K4Community Plus App presents residents with the following information:

  • Current balance
  • The specific account name/number (if available)
  • Date/time information of when the data was last pulled
  • The last transaction at the above time
  • A link to additional/most recent transaction detail/history

Option 2: View additional/most recent transaction history

The Balance Card in K4Community Plus allows residents to click on the provided link to view additional/most recent transaction history. This launches a detailed list of all transactions for the last 30 day, including:

  • Current balance
  • The specific account name/number (if available)
  • Date/time information on when the data was last pulled
    • This might be different from the feed card — see note below
  • Date/time, amount and location (if available) of each transaction

Date/Time Information: the above information will be generated from a real-time API call, so the Current Balance and most recent transaction(s) may differ from the original feed.

Note: Tapping a specific link will launch an additional view that shows details for that specific transaction, including:

  • A line item description of the transaction and the amount deducted from their account ($, points, etc.)
  • A total value for the entire transaction
  • Transaction date/time
  • Account name/ID
  • Location of the transaction
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