How to Resolve an Alert
Overview In Resident Check-In, there are two types of r...
Overview
In the instance of a resident being away on vacation, transferred temporarily to a higher level of care, or any other reason they might not be present in their home, Resident Check-In provides the option to set an “away date”. Away dates will ensure that a false alert is not triggered if a resident is not expected to be home. At the end of the away period, Resident Check-In will begin reporting alerts as expected.
To learn how to set an away date for a resident, check out the quick tutorial below.
Tutorial
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From Resident Check-In, select the resident you wish to set as away. Please ensure that no active alerts are currently present prior to setting the away date.
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In the resident profile panel on the right hand side, select "Add away dates".
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You will then be presented with a window to set the desired away dates, reason the resident is away, and any necessary notes for record keeping.
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Once the resident's away details have been filled, click "Save".
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After saving the away dates, the away date summary will be provided in the resident's profile along with a bell in the resident's card indicating how long they will be away.
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At any point if the away dates need to be edited or deleted, this can be done in the resident's RCI profile by clicking the 3-dot menu beside the away date summary.
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