K4Connect Support Center

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K4Connect Support Center

I'm a Resident

I'm a Resident

Resources and articles designed to help residents understand and troubleshoot behaviors of their K4Community devices and features.

K4Community Plus App

Why can't I find who I'm looking for in the Directory?

How to communicate with other residents using K4Community Plus

How to communicate with staff using K4Community Plus

How to opt out or remove my information from the Directory

How to change between tile view and list view in K4Community Plus

How to view my friends' profiles in K4Community Plus

Why do I need an activation code?

Why do I need to log back into my K4Community Plus app?

How to access K4Community Plus on a computer

How to download K4Community Plus on mobile devices

How do I reset my K4Community Plus password?

How to change my profile picture in K4Community Plus

How to control Smart Home devices using K4Communtiy Plus

Why can't I control my Smart Home devices using K4Community Plus?

How do I connect with friends and family on K4Community Plus?

How do I communicate with friends and family through the K4Community Plus app?

How to search in K4Community Plus

Why can't I find what I'm looking for in K4Community Plus?

How do I manage my profile in K4Community Plus?

How to view Volante balance and transaction history cards in K4Community Plus

How to view CardWatch balance and transaction history information in K4Community Plus

How to text chat with other residents

How to add an event in K4Community Plus to my personal calendar

How do I view my profile in K4Community Plus

How to login to K4Community Plus

What if my email isn't recognized when logging in to K4Community Plus?

How to login to K4Community Plus using the Social Logins

Why does my Apple device keep logging me into K4Community Plus under my spouse's account?

What are Shortcuts?

How to customize my K4Community Plus App home screen

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K4Community Voice

Why can't I get the content I'm asking for from my Alexa device?

What questions can I ask my K4Community Alexa device?

How to call community phone numbers on my K4Community Alexa device

Why can't I submit a work order using my K4Community Alexa device?

Why isn't my K4Community Alexa device able to adjust my thermostat?

Why isn't my K4Community Alexa device able to turn my lights on/off?

Where is the Device Serial Number (DSN) on my K4Community Alexa device?

What do the lights on my K4Community Alexa device mean?

Why is my K4Community Alexa device not responding?

How to operate smart home devices using K4Community Voice

How to get menu and dining information on my K4Community Alexa device

How to call other residents on my K4Community Alexa device

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K4Community Smart Home

Why are my smart home scenes not working?

Will my smart home scenes follow me if I move to another location in the community?

How to create and manage Smart Home scenes in K4Community Plus