In order to install your equipment, you have to receive it. 🙂 Your Customer Success Manager will send you an email when your media player ships.

Here is what is included in the shipment:

  • 1 media player
  • 1 media player mount
  • 1 power cable
  • 1 HDMI cable
  • 1 ethernet cable
  • 4 small screws
  • 2 large screws

To learn how to physically install your media player, follow the quick tutorial below. If you run into any issues or questions along the way, please contact our Support Team.


Your media player ships with a default, published slide which shares the local weather forecast. This will allow us to test to make sure the device is installed and working properly.

  1. Unbox the media player and other items in the shipment.

  2. Attach the included mount to the back of the media player using the smaller of the two sets of screws.

  3. Attach the mount to the wall behind the display near the input panel on the display using the larger of the two sets of screws.

  4. Connect the media player to the display using the included HDMI cable.

  5. Plug in the power cable and press the power button on the device.

  6. Optional: if there is an available ethernet port near the media player, you can use the included ethernet cable to connect the device. This will override the WiFi connection to the K4Community network.

Once you have mounted the media player to the wall and powered it on, you should make sure the display is displaying the media player input (HDMI 1, HDMI 2, etc). Watch for these things to occur, potentially over the span of 5 minutes:

  1. A black screen with the words “Intel NUC” to appear and disappear.

  2. One or two gray screens to appear, potentially one that has icons on it.

  3. A white screen to appear saying that “Rise Player will start in 10 seconds” and then countdown from there.

  4. A white screen to appear.

  5. A gray screen to appear with an animated loading circle.

  6. A weather slide to appear displaying your local forcast.

If after 5 minutes you don’t see a weather slide, contact K4Connect Support at (855) 876-9673. Reference Media Player install.

If your media player is displaying a weather slide, your system is online and activated. You are now able to create your own content and publish it to the display witho K4Community Team Hub.

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