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Updated on October 25, 2022

Onboarding K4Community Digital Signage

Overview

Welcome to the K4Connect family! Sharing information with residents and generating buzz for your community events is closer than you think. Learn more about what to expect with the Digital Signage Onboarding Process:

Phase 1: Getting Started

Step 1 of the onboarding process is all about you! The first phase in implementing Digital Signage in your community is to set up a WiFi network to support your devices and provide us with some information. Please complete the below steps so that we can set up and ship your equipment.

A. K4Community WiFi Setup

Installing a Digital Signage display requires an internet connection. Please work with your enterprise IT team to add the K4Community SSID using the below requirements. If you have questions or concerns, shoot us a message and we can help.

Download K4Community Network Requirements

B. Confirm Your Hardware

Installing a Digital Signage display requires a TV or display that has an HDMI port. Please confirm that your TV or display has an HDMI port.

If you don’t have a TV or display that has an HDMI port, our team is happy to recommend one for you. Reach out to your Customer Success Manager for more information.

C. Fill Out This Form

We need your shipping address, the location for your media player and some other details to confirm that your equipment is prepared correctly.

Onboarding Digital Signage

Name(Required)
Location of the media player(Required)
This is the physical place you plan to install the media player.

Address(Required)
This is the shipping address where we will send your equipment.

D. Wait To Hear Back From Us

Once you have setup the K4Community network and filled out the form, the ball is in our court. You will receive an email confirmation from our Customer Success team shortly. And if we have any questions, we’ll follow up.

Phase 2: Deploying In Your Community

The second phase to implementing Digital Signage in your community is the physical deployment. This is what we mean by installing a media player, creating and managing content and informing community staff on how to support moving forward.

A. Receive Your Equipment

In order to install your equipment, you have to receive it. 🙂 Your Customer Success Manager will send you an email when your media player ships.

Here is what is in the shipment:

  • 1 media player (NUC)

  • 1 media player mount

  • 1 power cable

  • 1 HDMI cable

  • 1 ethernet cable

  • 4 small screws

  • 2 large screws

B. How To Install Your Media Player

Follow the steps below to complete the setup of your Digital Signage.

Network Credentials:

  1. SSID: K4Community
  2. Password: Contact K4Connect at (855) 876-9673 for password
  3. Security: WPA2 Personal PSK
  1. Unbox the media player and other items in the shipment.
  2. Using the smaller of the two sets of screws, attach the included mount to the back of the media player.
  3. Using the larger of the two sets of screws, attach the mount to the wall behind the display near the input panel.
  4. Using the included HDMI cable, connect the media player to the display.
  5. Plug in the power cable and press the Power button on the device.

    Optional    : If there is an available ethernet port near the media player, you can use the included ethernet cable to connect the device. This will override the WiFi connection to the K4Community network. 

Once you have mounted the media player to the wall and powered it on, you should make sure the display is displaying the media player input (HDMI 1, HDMI 2, etc). Over the span of 5 or so minutes, watch for the following to occur:

  1. A black screen with the words “Intel NUC” to appear and disappear.
  2. One or two gray screens to appear, potentially one that has icons on it.
  3. A white screen to appear saying that “Rise Player will start in 10 seconds” and then countdown from there.
  4. A white screen to appear.
  5. A gray screen to appear with an animated loading circle.
  6. A weather slide to appear.

Your media player ships with a default, published slide which shares the local weather forecast. This will allow us to test to make sure the device is installed and working properly. If your media player is displaying a weather slide, your system is online and activated. You are now able to create your own content and publish it to the display with K4Community Team Hub.

Still Having Trouble?

If after 5 minutes you don’t see a weather slide, contact K4Connect Support at (855) 876-9673 or email by clicking the button below. Reference: NUC Media Player install.
Email K4Connect Support

Phase 3: Learn

Physically installing your media player is one thing, creating content for the display is another. But, don’t worry! We’ve compiled a variety of resources and guides to help you learn how to get the most value from your K4Community Digital Signage.

To begin diving into learning how K4Community Digital Signage works, follow the link below.
Let's Get Started!
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